• Why do I need to add payment information to my account?

    Payment information is required if you want to purchase credits on Frementa. Credits will allow you to book available listings for views. 

  • What are the credits?

    The credits are means of payment on Frementa. They can be purchased at any time regardless of your subscription plan or issued as a part of the subscription plan. Credits are used by Clients to view homes. When the Client needs to book a property view, he has to have available credits to confirm the time. There is no expiration date for credits. They can be used for as long as the account is active. 

  • Will I have to pay any commission?

    NO. With Frementa you do not need to pay any commission. Our services are FREE from commissions and any other intermediate fees. We at Frementa strive to make the rentals and sales lighter, clearer, and easier for everyone.

  • What if my bank isn’t supported?

    We accept PayPal and all major credit and debit cards: VISA, MasterCard, and American Express.

    If you are having trouble with payment, please contact your bank and request to authorize the online payment. Also, please verify you have enough funds on your account to complete the payment.

  • Does Frementa guarantee payments?

    Frementa is not responsible for any contracts signed between the property owners and the Clients.

  • What is Frementa return policy?

    Credits used for property view are subject to return to the account within 24 hours if the view meeting was canceled by the Homeowner or was interrupted by technical reasons on Frementa.

    If the view meeting did not occur due to the Client’s no showup, the credits will not be refunded.

    Subscription plans are not subject to refund. If you choose to cancel your subscription, it will remain active till the end of the period you have paid for.